Welcome to the City of Hendersonville Public Wi-fi

SmartTown is a Calix Managed Service that enables RiverWave Broadband to provide the ultimate Wi-Fi experience to our subscribers, visitors, and first responders when they are on the go. Built upon the Wi-Fi Alliance Passpoint standard and secured with RiverWave's Ultimate Wi-Fi, SmartTown utilizes the latest network security and content filtering to provide a private, secure, and safe experience. 

• SmartTown is a solution that expands RiverWave's secure connected footprint for various user groups.
• SmartTown is private, safe, and secure with RiverWave's Ultimate Wi-Fi as the underlying service and authenticated with Passpoint, an industry-standard security mechanism to authenticate and encrypt data transmissions and is supported and deployed using Calix Cloud.
• SmartTown Wi-Fi is a flexible solution to deploy Wi-Fi to subscribers, first responders, organizations, educational institutions, etc. outside of their homes and businesses.
• SmartTown can be used to provide municipal Wi-Fi, usually in a downtown area.

You will onboard your mobile device via a password-protected webpage. After accepting our SmartTown terms & conditions, you download and installs the Passpoint 2.0 profile on your mobile device to connect to a SmartTown community network. After the first login, the mobile device will automatically associate to any SmartTown hotspot that is active within that Community when in proximity to a SmartTown Wi-Fi access point. 

Passpoint is a technology that allows mobile devices to automatically connect to available Passpoint-certified Wi-Fi hotspots. This technology gives the device the freedom to hop from one hotspot on a network to another without the need to log in to each hotspot. 

Check these common problems first:

• Is the Passpoint 2.0 profile installed on your device?
• Is your Wi-Fi enabled and are you within range of a SmartTown device?
• Are you connected to a private network (for instance the Wi-Fi at your home or a friends house)?

Follow these steps if you were not able to download the profile:

• Use the compatibility guide above to make sure your device can use Passpoint.
• Make sure you have a stable cellular or Wi-Fi connection so the profile can be downloaded.
• Turn off browser extensions and ad blockers while you download the profile.
• If you see a green banner - check your settings to verify profile is installed. If it is, refresh the browser and download profile again.
• If you see a red banner - the security token is expired. You need to authenticate the profile and download it again. 

Follow these steps if you were not able to install the profile:

• Go to the Wi-Fi settings and complete the profile installation.
• If that doesn't work, download the profile again then retry the installation process.

If you are connected to a private Wi-Fi network your device will stay on that instead of using SmartTown.